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Help and support

We're back at 08:00 on Monday 9 November. The assistant is here any time.

Tikit support is staffed weekdays from 08:00 to 17:00 (South African time). Questions about an event itself go to the organiser, from the event page.

  1. Ask about finding, passing on or using your tickets. The assistant answers from our help pages.

Verify your email first so we can reply.

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The assistant can look at your own orders once we know it's you.

We'll email you a six-digit code so we know where to reply. No password to remember.

The assistant is powered by Claude, made by Anthropic. What you type is sent to Anthropic to answer. It can't change orders or promise refunds.