Scanning at the door

No app to install. Each steward gets a link and a PIN, and the link opens a scanner in the phone's browser.

Before the event

1. Open the event and choose the Door tab.
2. Under Door staff, type the steward's name and choose Add door steward. Their six-digit PIN is shown once; copy it.
3. Choose Copy next to their scanner link and send them both, by WhatsApp or however you like.

Add yourself first. Add a steward per gate if you have more than one; each row shows how many scans they did and when they were last seen.

On the night

The steward opens the link, types the PIN and chooses Start scanning. This downloads the guest list to the phone, so do it while there is signal. Then Start camera and point it at a ticket.

Every scan gives one of five answers, big and colour-coded:

• Admit — a valid ticket, used for the first time.
• Already used — the same ticket was scanned before.
• Cancelled — the ticket was refunded or the event was cancelled.
• Transferred — the ticket was passed on to someone else, who now has their own code. Don't admit this one; the new code is the one that works.
• Not a ticket — not a Tikit ticket, or a forged code.

On a seated event the answer also names the seat — Admit · Stalls A-12 — so the steward can point the way.

If a buyer's screen is cracked, type the 8-character code printed under the QR into the box and choose Check. On a live-QR ticket (see below) the code is hidden: the buyer taps Show ticket code (Show code in the app) to see it, and the scanner then asks you to check their ID before it lets them in.

USB and Bluetooth scanners

Pair a scanner that works like a keyboard, click the code box, and scan. Each scan submits itself, and the box stays ready for the next one.

With no signal

The scanner keeps working. Tickets are verified on the phone itself, so the answers are just as reliable. Scans queue up (the badge says how many) and sync the moment signal returns.

While a phone has signal it pulls changes every few seconds, so refunds, transfers, new sales and other gates' scans arrive on their own. Refresh list forces a full reload of the list. If two stewards scan the same ticket while both are offline, the first one to sync wins, and the second phone flags it as caught at another gate (Already in, with who scanned it and when).

Without any signal, a ticket passed on after the phone last synced still reads Admit on the old code, until the phone syncs and learns it was transferred.

No signal at all (app)

In the Tikit app, one phone can share its door: choose Share this door (no signal) and the other stewards' phones scan the code it shows. They then share check-ins over the same Wi-Fi or a phone hotspot, so a ticket scanned at one gate reads Already in at the others. Venue Wi-Fi that isolates devices blocks this. Every phone still sends its own scans to the server when it gets signal, and the server's answer is final.

Lost phone or forgotten PIN

On the Door tab, owners and managers can choose Reset PIN next to a steward. The old PIN stops working, phones signed in with it must sign in again with the new one, and the link stays the same. Under Phones scanning you can see every phone that has scanned and choose Sign out phone for a lost one; it is refused the next time it connects, and you can let it back in later.

Live QR codes

Switch Live QR codes on in the Door tab and each ticket sold from then on gets a QR code that changes every 15 seconds. The code appears on the buyer's ticket page 2, 6, 24 or 48 hours before doors, and the code under it is hidden. Scanners check it with no signal, like any other ticket.

• Tickets sold before you switched it on keep the QR code they were sent, and keep working.
• Print-outs, PDFs and wallet passes can't carry a live code, so buyers open their ticket page or the app. They should do that once with signal before they leave home.
• A screenshot of a live code stops working within about a minute and reads Code expired. An old static QR on a live ticket reads Old QR.
• A typed code still works, but the scanner asks you to check the holder's ID first.
• It doesn't stop someone forwarding their ticket link or email, which is the same as passing the ticket on.
• Stewards need the updated Tikit app or a freshly opened web scanner. Older ones read a live code as not a ticket.
• Buyers need the updated Tikit app to see a live QR code. An older app shows a masked ticket with a message to update; the ticket page in a browser always works.

Finding a guest without a QR

Choose Find a guest under the code box and type a name, email address, phone number, order number or ticket code. It searches the list on the phone, so it works with no signal. Tap the guest to see their tier, seat and any notes, check their ID, then choose Admit, or Admit all to bring in the rest of their order. On the dashboard, the Attendees tab has the same search, and a Door menu on each row to check a guest, or a whole order, in by hand.

Fixing mistakes: undo and let in anyway

If a ticket was scanned by mistake, choose Undo check-in under the answer, pick a reason and say what happened. A steward can undo their own check-in for 15 minutes; owners and managers can undo any check-in at any time. Undo needs signal. Every undo is recorded.

If two people have one ticket, or a guest disputes an Already used answer, a steward you have allowed (on the Door tab, next to their name) can choose Let in anyway, pick a reason and write a short note. The note goes in the scan log. If a lot of check-ins are undone or waved through at one event, Tikit asks one of its team to take a look.

Gates

Add gates on the Door tab (Main gate, VIP gate) and choose which ticket types each one admits. Fix a steward to a gate and their phone only admits those tickets; anyone else gets Wrong gate, with the gate to send them to. A steward who is not fixed to a gate picks one on their phone.

Scanning people out and back in

Switch on Scan people out and stewards get an Admit / Check out / Check only switch. Check out counts someone leaving; turn on Let people back in and the same ticket lets them back in (Welcome back). The scanner shows how many are inside, and warns when you reach the venue capacity you set. Check only reads a ticket without recording anything.

Entry times

Under Door rules you can open entry a set time before doors and close it after the end, and each ticket type can have its own valid-from and valid-until time. A scan outside the time reads Not open for entry. The server's clock decides, so a phone with the wrong time can't open or shut the door.

Gates with ticket limits, re-entry and entry times need the latest app

Events that use gates with ticket limits, re-entry or entry times need the latest Tikit app. Stewards on the web scanner must reload the page. An older scanner is told to update instead of giving answers that don't match your rules. The guest list is removed from a phone 12 hours after the event ends, once its scans have synced.

Colours, VIP and ID checks

On the Door tab you can give each ticket type a colour, a VIP flag, an ID check, and a short message. They show on the steward's screen with every scan, together with any note on the ticket and any age or ID alerts.

Door list on paper

On the Door tab, choose Print door list for an alphabetical list with a tick box per guest. It shows the last four characters of each code, never the full code or the order number.

Entrance report

The Entrance report on the Door tab shows arrivals over time, the peak, no-shows after the event, and a table per gate and per steward. Owners and managers can download the full scan log as a spreadsheet.

Watching it from the dashboard

The Door tab shows checked-in counts by tier, every scan including rejects, and which steward did it, updating on its own while the event is on. Switching a steward off stops their link working immediately, and each scan shows which phone took it.

Last updated 5 October 2026. These pages describe Tikit as it is today.