Reserved seating

A tier can be sold seat by seat instead of first come, first served. You lay out sections of rows, buyers pick their exact seats at checkout, and the seat is on the ticket, in the email and SMS, on the scanner and in the attendee list.

Making a tier seated

Under Tiers, add a tier or edit one and set Sold as to Reserved seating. The How many box disappears: a seated tier's capacity is the number of seats you add, minus any you block. A tier that has already sold tickets as general admission can't become seated; add a new tier instead.

Laying out the seats

Open the Seating tab. For each seated tier, choose Add section and give it a name (Stalls, Balcony, Block A), the number of rows, the seats in each row, and whether rows are lettered (A, B, C) or numbered (1, 2, 3). Saving creates every seat, numbered 1 upwards in each row, so a seat reads as A-12 and a ticket as Stalls A-12. Add as many sections as the venue has; a section holds up to 2 000 seats and an event up to 10 000.

Each section shows as a map. A free seat is grey, one being paid for is amber, a sold one is violet and a blocked one is outlined in red. Click a free seat to block it (a broken seat, a camera position, a seat you're keeping for someone) and a blocked seat to put it back on sale. The tier's capacity follows.

Edit renames a section. Changing its rows or seats per row rebuilds every seat in it, so that is only possible before anything in it is sold or being paid for; blocked seats stay blocked where the same seat still exists. Delete removes a section that has nothing sold and nothing in a checkout.

An event with a seated tier can't be published until that tier has at least one seat on sale.

What buyers see

On the event page a seated tier is marked Choose seats. The buyer says how many they want with the + and − buttons and picks that many seats on the checkout page, section by section. Seats that are sold or in someone else's checkout are greyed out, blocked seats show as not for sale. When they pay, the seats are held with the order for the same 15 minutes as any ticket; if two people go for the same seat, the second is told which seat was taken and picks again. An order that expires or fails frees its seats on its own.

Once sold

Every ticket on a seated tier carries its seat. The buyer's order page, the ticket's own page, the ticket email and the SMS all say Seat Stalls A-12; a steward's scanner shows Admit · Stalls A-12; and the Attendees list and its CSV have a Seat column. If a buyer passes a ticket on, the seat goes with it to the new person. A refund frees the seat so it can be sold again.

Under Overview, the tier table shows seats sold against seats on sale, and an assistant connected through Connect Claude gets the same numbers from the sales summary.

Last updated 5 September 2026. These pages describe Tikit as it is today.