Answering buyers

The Inbox

Buyers can ask you a question from your event page and from their order page. Each question lands in Inbox in the dashboard, with the event and, where it came from an order, the order. The Inbox link shows in the sidebar for people who may answer buyers across the whole organisation. A team member limited to some events doesn't see the link, but can open /dashboard/inbox to see the questions for their events.

Email alerts

Every new question and every reply from the buyer is emailed to your organiser contact email, which you can change in your organiser profile. The email says the text was written by a buyer.

Replying

Reply in the dashboard, or reply to the alert email from your contact address or from the address of a team member who may answer buyers. Your reply goes to the buyer by email. Buyers never see your address and you never see theirs: both of you write to a masked address that Tikit relays. Choose Mark as resolved when you are done. A new message from the buyer reopens it.

Spam

If a conversation is spam, choose Mark as spam. You won't get alerts from it again. Tikit also limits how often one person can write.

Last updated 5 October 2026. These pages describe Tikit as it is today.