Buyer questions

I lost my tickets

Open Find my tickets in the header, type the email you bought with, and type the code we email you. Every order under that email is listed, and each order page can send your tickets again.

Can I pass my ticket on?

Yes, unless the organiser switched it off or the event has started. Choose Pass this ticket on on your order page. The other person gets their own ticket with a new QR code, and yours stops working.

Can I get a refund?

Refunds are the organiser's decision. Ask them from the event page or your order page. The one exception is a cancelled event: then everyone is refunded automatically.

What happens if an event is cancelled?

You are refunded automatically to the way you paid, and we email you. Refunds usually show within three to five working days. The Tikit fee, where you paid it on top, is not refunded.

Is there an age limit?

Some events check age or ID. The event page says so before you buy. If it does, tickets can't be passed on, because the person at the door must be the person who was checked.

What are the fees?

The total, including any Tikit fee the organiser passes on, is shown before you pay.

Who do I contact?

About the event: the organiser, from the event page. About Tikit or a payment: Tikit support at /support.

Last updated 5 October 2026. These pages describe Tikit as it is today.