Fees and payouts

Your first event is free

Tikit charges nothing on the first event you publish. No percentage, nothing per ticket, whichever way you set Who pays the Tikit fee. Buyers pay exactly the prices you set and you keep all of it.

It is spent when you publish, not when you create a draft, so you can set up as many drafts as you like first. It applies to one event, for the life of that event, and every event after it is charged normally.

The fee

3.5% + R2 per paid ticket. Free tickets cost nothing. There are no monthly fees, no setup fees, and no fee on refunds beyond keeping the original fee.

On a R100 ticket the fee is R5.50. On a R500 ticket it is R19.50.

When a buyer uses one of your promo codes, the fee is worked out on the discounted price. A R100 ticket with 20% off is R80, so the fee is R4.80. A ticket discounted to nothing is a free ticket and carries no fee.

Who pays it

You choose per event, under Who pays the Tikit fee when you create or edit the event:

• The buyer, on top of the ticket price. A R100 ticket costs the buyer R105.50 and you receive R100. This is the default.
• Me, out of the ticket price. The buyer pays R100 and you receive R94.50.
• Split it with the buyer. You choose the buyer's share. See below.

Either way the fee is shown to the buyer on its own line before they pay.

Splitting the fee

Choose Split it with the buyer and set the buyer's share, from 1% to 99%. At 50% on a R100 ticket the buyer pays R102.75 and you get R97.25. The buyer sees only their share, on its own line, before they pay.

Booking fees and levies

If the venue charges a levy, or you want to add a booking fee, add it under Extra fees on this event on the Ticket tiers tab. It can be a rand amount or a percentage of the ticket price, on every tier or just one, and you give it a name buyers will recognise, like Venue levy.

Buyers see it on its own line before they pay. It is charged on paid tickets only, it comes to you with the ticket money, and Tikit takes no cut of it. It is refunded to the buyer with the ticket.

All-in prices

By default the event page shows the ticket price and adds the fee at checkout. Under How prices are shown you can show an all-in price instead, with the buyer's fee and any levies already in the headline. Buyers still see the Tikit fee on its own line before they pay.

Tips

You can invite buyers to add an optional tip for Tikit on paid orders, from R10 to R50. It is never added unless the buyer chooses it, it is Tikit's, not yours, and it is not refunded.

NPO and PBO rate

Registered non-profit and public benefit organisations pay 2.5% + R1.50 per paid ticket, capped at R50 a ticket. We assign it after checking your registration, so ask us once you have an NPO or PBO number. Other rates can be agreed on request.

Prepaid fee credits

Fee credits pay your share of the Tikit fee before anything is taken out of your sales. They are added by Tikit and the balance shows on your Payouts page.

Refunds

A refund returns the ticket's face value, and any booking fee you charged, to the buyer. A tip is not refunded. The Tikit fee on that sale stays payable, so with buyer pays the buyer gets everything except the fee back, and with me you carry the fee on a refunded order. Cancelling an event refunds every paid order automatically and emails every buyer.

When you get paid

Every event has a payout schedule on its Payouts tab, and Payouts in the sidebar shows all of them plus a ledger of every rand in and out. Which schedule you get depends on your tier:

| Tier | Who | Schedule | | --- | --- | --- | | 1 | New organisers | Everything is held and paid 24 hours after the event ends | | 2 | Verified organisers | 30% fourteen days before, 20% forty-eight hours before, the rest 24 hours after the event ends | | 3 | Verified, five or more completed events | 25% when a quarter of ticket holders have scanned in, 25% at half, the balance when the event ends |

Tranche amounts are worked out from what has sold when the tranche falls due. See Verification and payout tiers for how to move up.

Where the money goes

Add your bank details under Organiser profile. Once the account is verified, payouts go out automatically and you get an email each time one is sent or fails. Until then, Tikit pays by EFT and marks the payout paid by hand.

Last updated 5 October 2026. These pages describe Tikit as it is today.